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Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

  • Identity Data: name, billing/shipping address

  • Contact Data: email address, phone number

  • Payment Data: payment details (processed securely via third-party providers; we do not store full card details)

  • Technical Data: IP address, browser type, device information

  • Usage Data: pages visited, time on site, interactions

  • Marketing Preferences: your preferences for receiving marketing communications

2. How We Use Your Information

We use your data to:

  • Process and fulfil orders

  • Manage payments, fees, and charges

  • Communicate with you بشأن orders or enquiries

  • Improve our website, products, and services

  • Send marketing communications (only where permitted)

  • Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases:

  • Contract: to fulfil your order

  • Legal obligation: to comply with applicable laws

  • Legitimate interests: to improve our services and prevent fraud

  • Consent: for marketing communications (where required)

4. Sharing Your Information

We may share your data with:

  • Payment processors

  • Delivery and logistics providers

  • IT and website service providers

  • Professional advisers (e.g., accountants, legal)

  • Authorities where required by law

All third parties are required to respect the security of your personal data.

5. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.

6. Data Retention

We retain your personal data only as long as necessary for:

  • Fulfilling orders

  • Legal, tax, and accounting requirements

  • Resolving disputes

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (for marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

We use cookies to improve your browsing experience. You can control cookie settings through your browser. For more details, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

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